Refund policy
AtΒ Leila Bakes, every cake is thoughtfully made to order, with care and attention given to each individual design. As preparation for your order begins prior to your collection or delivery date, all confirmed orders are considered final and refunds cannot be provided once payment has been made.
We take great pride in the quality of our cakes and want every customer to have a positive experience with Leila Bakes. If you have any concerns regarding your order, please contact us as soon as possible and we will be happy to assist where possible.
A refund will only be considered if the order does not meet the customers requirements (incorrect cake/cookie flavour, filling or design).
Cancellations
All cancellation requests must be made at least 7 days prior to your scheduled collection or delivery date. Cancellations made within this 7-day period may not be eligible for a full refund, as preparation and costs associated with your order may have already occurred. Cancellations made more than 7 days prior to your scheduled collection or delivery date will receive a full refund.
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Any changes to order
If a change is required due to an error with your order, such as an incorrect cake flavour or filling, please contact us as soon as possible. We will always do our best to find a suitable resolution depending on the circumstances and when the issue is brought to our attention. We cannot accept changes to be made within 3 days before collection or delivery date.Β
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